Ducane Meridian 5 Burner Propane Gas Grill

Only a small problem with this grill

Rating:

By Gordon Bugg

Have had a 5-burner model since 2006 and use it frequently. The only mechanical problem has been the automatic igniters which became erratic after about a year, but the unit allows manual ignition as well. Cooking, etc is great and I would recommend the grill. However, the only issue I've hit (for those who repair things themselves) is the very minimal information on the grill included in the owners manual. Not even an exploded view with parts numbers. I just replaced the fire box (after 4 years) and Ducane customer service was excellent as far as ordering and shipping parts, but according to them it really is “figure it out yourself”. Have just had a frustrating series of calls to try to find out the sizes of the 1/2″ machine screws that hold most of the unit together - a couple of them had crystallized from the heat and shattered when I tried to remove them. Called the Ducane number to see what size they were. They were helpful and provided some numbers which I hope will work, but basically could not tell me where I could go for any detailled info, and I couldn't see paying $40+ for a hardware kit when I only needed three machine screws. A minor point, but for their otherwise great customer service it was a letdown. Would still recommend the grills though ...

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